With SMS Chat you can send messages back and forth to your individual clients, prospects, teammates, and more! Engage with your customers one-on-one, right where they are. With our user-friendly interface, you can carry on multiple conversations all at the same time.
What are the benefits of SMS Chat?
Provide Amazing Customer Support
Good customer support can make or break any business. One of the best formulas for providing great service is to allow your customers to engage with you across multiple channels. Most businesses provide support via live chat, phone, email, and social media. Why not through text messaging?
Sales and Lead Nurturing
Let’s face it, most people avoid phone calls these days – especially millennials. Text messaging, however, has become the preferred method of contact. We all spend a lot of time on our phones so why not reach people where they are? Communicating with potential clients instantly via text message just makes sense (and dollars).
Text message marketing is one of today’s fastest-growing marketing methods. Its open and click-through rates are far superior to those of email and other digital channels. Not only is texting your customers the fastest way to communicate with them, it’s also the most likely way to get a response. You can have private conversations with each customer individually, and respond to them instantly.
When a user replies to any of your text messages, their reply is stored and displayed on the SMS Chat tool page. Here you can quickly view and respond to their message.